FAQ
All of your questions answered
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Our experiences do not support any additional players past the maximum mentioned. For larger groups, you will need to book as many back-to-back sessions as needed.
Every part of the system is designed to give you an immersive experience without any of the motion sickness typically associated with virtual reality systems.
Since changing our headsets in November 2016, 0.02% of our players have pulled out due to motion sickness.
The minimum age is between 8 and 13 years old depending on the game and the sensitivity of each. Zombie type games are reserved for people over 13 years old. Our other games can be played from 8 years old.
Our experiences will allow you to move freely in a tennis court size room (Premium VR) or a smaller arena (VR Escape Games and VR Arcade mini games). You’re walking in the game as you’re walking in real life.
No it is not mandatory. You can come to the venue to book your experience. Nevertheless, we highly recommend to book your experience online as you might not find any available session if you do not book in advance.
Our experience are all exclusively made by or for Zero Latency network. You will therefore only be able to play them at one of our many Zero Latency venues worldwide!
Just be on time! Don’t hesitate to arrive earlier and take a drink and enjoy our free to use baby-foot in our lobby!
We will do our best for you to have the best experience. Nevertheless, a late arrival can cause the shortening or the cancellation of your session.
Yes. Our briefing room are locked during your session. You can leave all your belongings there. It will be safe.
Yes. There is a large area in the lobby for your family to wait if they don’t play.
Our VR headset do fit regular size glasses. However we recommend wearing contact lenses for the best experience.
Some of our experiences can be played as from 8 years old. The age recommendations are available on our booking pages.
Unfortunately not. You will need to be able to walk around, unassisted for at least half an hour with full use of both hands.
You can participate even if pregnant. We will take extra care of you during the session. Nevertheless, we strongly recommend to avoid our experiences during your 3rd trimester. There is a very slight risk of falling or being hit by another participant.
We use over ears headphones for the sound. If your hearing aids are compatible with this kind of headphones, it should work.
To use your gift card, introduce the code you received in the e-mail in the Coupon box during the checkout step of your booking. Make sure the see the booking total decrease before proceeding with the payment!
Please have a look into your SPAM folder.
If you still don’t find anything, please contact us on brussels@zerolatency.be or waterloo@zerolatency.be depending on your VR Venue.
A booking can be rescheduled until 3 days before the session date.
You can refer to our Terms & Policy page
You did not find your answer? Please contact us at info@zerolatency.be !
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